FAQ
1. How can I get in contact with customer service?
You can reach our customer service team by emailing us at info@propertyofgod.com. We strive to respond to all inquiries within 24-48 hours, Monday through Friday.
2. What payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- PayPal
- Afterpay
- Shop Pay
3. When will my order be processed?
Orders are processed Monday through Friday, excluding weekends and holidays. Once your order is submitted, it will be processed within 1-3 business days.
4. How fast is shipping?
Shipping times depend on your location and the shipping method chosen at checkout. Standard shipping typically takes 5-7 business days, but delays may occur due to weather or carrier issues. Once your order ships, you will receive a tracking number via email.
5. What is your return policy?
We accept returns for unworn, unwashed, and undamaged items within 14 days of delivery. Items must be in their original condition with tags attached. Please note that sale and discounted items are final sale and cannot be returned or exchanged.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
7. Can I cancel or change my order?
Due to our automated system, we are unable to cancel or modify an order once it has been submitted. Please ensure all details, including shipping information, are correct before placing your order.
8. Can I return a sale or discounted item?
Sale and discounted items are final sale and cannot be returned or exchanged.
9. What if my item arrives damaged or defective?
If you receive a damaged or defective item, please contact us immediately at info@propertyofgod.com with your order number and photos of the damage. We will work with you to resolve the issue as quickly as possible.
10. Can I create an account?
Yes, you can create an account with Property of God for faster checkout and order tracking. Simply click on the 'Account' icon at the top of our website and follow the instructions to sign up.
11. What is Afterpay?
Afterpay allows you to split your purchase into four interest-free payments, made every two weeks. Simply choose Afterpay at checkout and follow the prompts to set up your payment plan. It's an easy way to shop now and pay over time.